Management Letter

Management Letter

Clay Spangler

Success Through Service

A message from Clay Spangler
Operations Manager

The Techs Division is comprised of three separate facilities near Pittsburgh, GalvTech, MetalTech and NexTech, The Techs operate as a single unit, providing a single-source solution for customers. While each facility compliments the others’ product offerings, each facility has its own specific product focus. This enables us to serve as one provider for direct customers and to support SDI’s Flat Roll Group with value-added products. The Techs also help broaden SDI’s reach and supply customers with a wider range of products.

At The Techs, we believe in success through service. Our greatest strength is providing outstanding service for our customers. Yes, we make high-quality products, but what allows us to stand out is the service we deliver with every order. We give SDI customers individualized solutions that meet their unique needs.

The secret to great service begins with our team of outstanding employees, who are committed to quality. Their knowledge of products and processes makes all the difference, allowing us to routinely go beyond customer expectations. Our team’s in-depth understanding of our customers, their needs and individualized products delivers another level of service entirely.

Keeping our valued employees safe is our first priority. At Steel Dynamics, safety is no accident. It begins with the simple act of purposely watching out for one another. We stress the importance of understanding that safety takes a priority as a team, not as individuals. For the past 18 months, we have been practicing two-minute drills to quickly assemble the team, identify hazards and formulate a plan quickly and calmly, instead of rushing into a dangerous situation. I believe this will help save time, prevent accidents and eliminate unsafe workplace situations.

At The Techs, we have a culture focused on strengthening our team and serving our customers. When combined with Steel Dynamics’ entrepreneurial spirit, we are extremely optimistic about the future.

We are extremely proud to be a part of the SDI family and of the work we do every day. Our focus on outstanding service makes us successful, and sharing our success as a team makes us stronger.

 

Sincerely,
Clay Spangler
Operations Manager